Delivery

Normal Delivery

Our FREE standard delivery is by Royal Mail 2nd class post. (ONLY for standard delivery to UK Mainland excluding Highlands & Islands). 

First Class delivery will be an additional charge of £1.50

Please note that if you require 'Next Day Delivery' there will be an additional cost. Next Day Guaranteed / Special Delivery - £6.95 (does not include Saturday delivery). Please also note that next day orders need to be received before 12:30 to be posted next day.  If received after 12:30, we cannot guarantee delivery next day. 

Saturday next day delivery (to arrive Monday) - £12

We aim to process all orders as promptly as possible and normally within 2-4 working days.  You should allow 3-5 working days for standard delivery (Royal Mail) once we have notified you that your order has been dispatched. However, in exceptional circumstances delivery can take up to 10 working days.

Delivery is by Royal Mail; therefore such delivery times are out of the control of Kalila Blue.  Kalila Blue accepts no liability for the delay or loss within postal services. Kalila Blue does however accept its responsibility to provide such products as paid for. As such all postal losses or delays will be dealt with no sooner than 14 working days from dispatch at which point a further investigation will be launched with the potential resolution that the customer will be offered a re-dispatch or a full refund.

Kalila Blue are not responsible for orders with incorrect or missing information input by customers should they not reach you. Therefore, please ensure that your shipping address details are correct, as they are used exactly as inputted by yourself when submitting your order.

Should you receive any items that you did not order or something is missing please contact us no later than 7 working days of your dispatch date. customerservices@kalilablue.co.uk

Overseas - We are happy to ship to other countries, please contact us at customerservices@kalilablue.co.uk with your address and the items you wish to purchase so we can calculate the extra postage.

 


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